Support

I have a problem with my accreditation. Who can I contact?

Please contact the Guest Service at professionals@cinekid.nl

Where can I find the online guestlist?

You can find all accreditated guests on the Delegates List. This dynamic list is always up-to-date.

Can I still register for the Cinekid for Professionals online programmes?

Please contact the Guest Service at professionals@cinekid.nl

Where can I find an overview of all my meetings?

You can find the overview of your meetings on the Meetings page in your MyCinekid.

Not all my JCM meetings are listed. What to do?

You are only able to see the JCM meetings we have confirmed will take place. Due to the busy schedule of the participants not all meetings are accepted. If you're not seeing the confirmed meetings please contact us at professionals@cinekid.nl.

Only my JCM meetings are visible on the Meetings page. Why is that?

Only the JCM meetings are visible because Cinekid has arranged them for you. All other meetings with attending professionals you can arrange yourself and won't be included in on the Meetings page. Please contact the attending professionals directly through the Industry Manual.

Where can I sign up for more JCM meetings?

Please contact us at professionals@cinekid.nl

I would like to add someone to my JCM meeting. Is that possible?

Yes, please contact us at professionals@cinekid.nl

Where can I sign up for more JCM meetings?

Please contact us at professionals@cinekid.nl

Due to circumstances I can't make it to my meeting. Who to contact?

Please contact us at professionals@cinekid.nl.

How do I arrange a meeting with one of the attending professionals?

You can contact them directly through the Industry Manual.

I only see myself in the meeting room. What to do?

At the top you will find 3 dots this is the gallery view. You can also go to menu and choose the option grid.

Where can I find previous events?

Previous events of Cinekid for Professionals 2020 will appear in the programme, below the upcoming events.

What time zone is the CfP programme?

The times of the programme are adjusted to your current local timezone.

Is there a festival hangout? Where can I find it and how does it work?

Yes, there is a virtual hang-out, which can be visited through this link. Please make sure to use Google Chrome.

Can I meet people outside a meeting?

You can set up meetings by contacting other delegates through our Industry Manual. Need any help with finding the right contact, please let us know at professionals@cinekid.nl.

Technical Difficulties

I have technical problems, who can I contact?

Please let us know in the chat, which you can find in the lower right corner.

I can’t see the chat in the lower right corner of the screen, why?

If you are using an adblocker, it’s possible that the chat function is not working properly. Please try to disable the adblocker and try again. If this doesn’t help, please contact us by email at professionals@cinekid.nl.

What is the different between Q&A box below the player, and the chat box on the bottom right of the page?

The Q&A box ("ask your questions here/stel je vraag hier") is used to ask questions to the moderator and the guests of our programme. Feel free to ask a question and click on "Verstuur". You can use the chat box on the bottom right of the webpage for questions about access to the platform and other technical matters.

I have problems with the sound in the meeting room. What to do?

Please adjust the volume with the volume bar on the lower left corner of the player or unmute by clicking on the little cross. If that does not work, try refreshing the page or by using another browser. Our website is best used in Google Chrome.

I have problems with my camera in the meeting room. What to do?

Please check if your camera is on and check for pop-up messages which might ask you to allow the use of the camera. If this does not help please use the refresh button or try another browser. Our website is best used in Google Chrome.

The player is not loading, what can I do?

The programme most likely did not start yet. Please stay with us.

I have problems with the website, its not loading. What to do?

Please use the refresh button or try another browser. Our website is best used in Google Chrome.

ScreeningClub

When is the ScreeningClub available online?

The ScreeningClub is online from 7 October 2020 till 8 November 2020

Where can I access the ScreeningClub?

You can access the ScreeningClub at https://screeningclub.cinekid.com/

I have registered for the ScreeningClub, but I can't seem to access it. What should I do?

Please contact us at screeningclub@cinekid.nl

I haven't registered for the ScreeningClub, but would like to access it. What should I do?

The ScreeningClub is online form 7 October 2020 till 8 November 2020, and you can get access for €30. Please contact us at professionals@cinekid.nl to learn more.